Shipping Policy

We at Nocturnalmoon are happy to ship our products worldwide! Due to high demand, most of our products are in stock and ready to ship.

Shipping Times

• Orders are processed and shipped within 1-2 business days after they are placed, excluding weekends and holidays.
• We are closed on December 31st and most public holidays. Orders placed on these days will ship on the next business day.
• Delivery times vary depending on your location:
  • United States: 7-22 business days
  • International: 2-4 weeks (depending on location)

Tracking Your Order

You will receive a shipping confirmation email with tracking information once your order has been shipped. This will allow you to track the progress of your delivery.

Common Shipping Questions

• What happens if my order gets stuck or lost in the mail?

If your order tracking information shows no movement for several days or indicates that your package may be lost, please contact us immediately at contact@nocturnalmoon.com and we will be happy to investigate the issue for you.

• How long will it take to receive my order?

Please refer to the shipping timeframes listed above. You can also track your order using the provided tracking information to get a more accurate estimate of your delivery date.

• Will I be charged with customs and taxes?

Customs and import duties may be applied to international orders when the shipment reaches your destination. These fees are determined by your local customs office and are the responsibility of the recipient. nocturnalmoon does not collect these fees and cannot predict the amount that may be charged. For more information, please contact your local customs office.

We hope this information is helpful! If you have any further questions about our shipping policy, please don't hesitate to contact us.